Water Department
The mission of Lebanon Utilities is to provide our community with reliable, economical and high quality services in a friendly and courteous manner.
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The Lebanon Utilities Water Department has two water treatment plants to provide water service to approximately 7,000 customers.
The Chicago Street Plant has six wells, three at the plant site on Chicago Street and three at Abner Longley Park well field. The Chicago Street Plant is capable of treating a million gallons a day. The Sugar Creek Plant is located approximately eight miles north of the city and is capable of filtering three million gallons per day and has five wells that supply water to the facility.
Both plants aerate (expose to air) the water to oxidize (unite with air) the iron so the filters can remove it. The aerator also strips the rotten egg taste caused by sulfates in the water. We then add a phosphate to clean and coat the pipes to prevent copper and lead from leaching into the water as it sits in public service lines and faucets.
Chlorine is added to the water as it enters and leaves the water treatment facilities to destroy any bacteria. We maintain a trace of chlorine even at the furthest points of the system, keeping the water safe to drink.
Water Department Hours: 7 a.m. to 3:30 p.m. (Closed from noon to 1 p.m. for lunch)
CUSTOMER VIEWS WELCOME
If you are interested in learning more about the water department and water quality or participating in the decision making process, please call 765-482-8751.
To view the General Terms and Conditions of Service as they relate to water, click here.
To view the Water Non-Recurring Rates and Charges click here: Ordinance 2022-22
To view Metering Ordinance 2013-12 8 inch meter rate click here: Ordinance 2013-12
Lebanon-Water-Quality-Report-2023
Lebanon-Water-Quality-Report-2022
Lebanon-Water-Quality-Report-2021
Lebanon-Water-Quality-Report-2020
Lebanon-Water-Quality-Report-2019
Lebanon-Water-Quality-Report-2018
Lebanon-Water-Quality-Report-2017
Water FYI
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General Non-Emergency Water Service Inquires
Contact the Lebanon Utilities Water Department
For all customer service and billing related inquires visit the Customer Service Page.
For general water inquiries fill out the form below.
Water Department Hours: 7 a.m. to 3:30 p.m. (Closed from noon to 1 p.m. for lunch)
Customer Service / Office Hours: 7:30 a.m. to 4:30 p.m.
Email: service1@lebanon-utilities.com (non-emergency)
Emergency Phone: (765) 482-5100
Office Phone: (765) 482-8751
If you discover a ruptured or leaking water main in the street or a broken fire hydrant, please call us as soon as possible!
Water Operations Manager: Ryan Ottinger
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