Customer Service

The mission of Lebanon Utilities is to provide our community with reliable, economical and high quality services in a friendly and courteous manner.


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The Lebanon Utilities’ mission — to provide the best possible customer service. Get the assistance you need from one of our three customer service representatives or the customer service manager.

Customer Service Contact Information

Hours: M T Th F 7:30 a.m – 4:30 p.m. W 9:30 a.m – 4:30 p.m.
(765) 482-5100




Our office is located at 401 South Meridian St. in Lebanon Indiana. Our office hours are 7:30 a.m. to 4:30 p.m. Monday through Friday. We only do new service applications from 7:30 a.m. to 4:00 p.m..

To establish a new account for service, you must complete a New Service Application(Commercial or Residential) and provide a picture ID. Lebanon Utilities may verify your identity through a credit reporting agency and a deposit may be required to establish service. Deposits are based on your credit history. If you are renting or leasing you must provide a lease or a utility transfer form signed by the landlord. We must have a picture ID for everyone on the lease.

Please give us two working days for the new account to be set up.

401 S. Meridian Street Lebanon, IN 46052

(765) 482-5100

©2020 Lebanon Utilities