Water Department

The mission of Lebanon Utilities is to provide our community with reliable, economical and high quality services in a friendly and courteous manner.


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The Lebanon Utilities Water Department has two water treatment plants to provide water service to approximately 7,000 customers.

The Chicago Street Plant has six wells, three at the plant site on Chicago Street and three at Abner Longley Park well field. The Chicago Street Plant is capable of treating a million gallons a day. The Sugar Creek Plant is located approximately eight miles north of the city and is capable of filtering three million gallons per day and has five wells that supply water to the facility.

Both plants aerate (expose to air) the water to oxidize (unite with air) the iron so the filters can remove it. The aerator also strips the rotten egg taste caused by sulfates in the water. We then add a phosphate to clean and coat the pipes to prevent copper and lead from leaching into the water as it sits in public service lines and faucets.

Chlorine is added to the water as it enters and leaves the water treatment facilities to destroy any bacteria. We maintain a trace of chlorine even at the furthest points of the system, keeping the water safe to drink.

Water Department Hours: 7 a.m. to 3:30 p.m. (Closed from noon to 1 p.m. for lunch)


If you are interested in learning more about the water department and water quality or participating in the decision making process, please call 765-482-8751.

To view the General Terms and Conditions of Service as they relate to water, click here.

To view the Water Non-Recurring Rates and Charges click here: Ordinance 2022-22

To view Metering Ordinance 2013-12 8 inch meter rate click here: Ordinance 2013-12











Water FYI

Conserve Water

Water Projects

Water Safety

Contact Water

General Non-Emergency Water Service Inquires

Contact the Lebanon Utilities Water Department


For all customer service and billing related inquires visit the Customer Service Page.
For general water inquiries fill out the form below. 

Water Department Hours: 7 a.m. to 3:30 p.m. (Closed from noon to 1 p.m. for lunch)
Customer Service / Office Hours: 7:30 a.m. to 4:30 p.m.
Email: service1@lebanon-utilities.com (non-emergency)
Emergency Phone
: (765) 482-5100
Office Phone: (765) 482-8751

If you discover a ruptured or leaking water main in the street or a broken fire hydrant, please call us as soon as possible!

Water Operations Manager: Ryan Ottinger

Current Customer

Inquiry Type

401 S. Meridian Street Lebanon, IN 46052

(765) 482-5100


©2024 Lebanon Utilities