Customer Service

The mission of Lebanon Utilities is to provide our community with reliable, economical and high quality services in a friendly and courteous manner.



STOP SERVICE

Request to turn off service at your location.



The Lebanon Utilities’ mission — to provide the best possible customer service. Get the assistance you need from one of our three customer service representatives or the customer service manager.

Customer Service Contact Information

Hours: Monday 8:00AM – 1:00PM Tues – Fri 8:00AM – 4:00PM
Phone: (765) 482-5100
Email: service1@lebanon-utilities.com (non-emergency)

NEW CUSTOMER INFORMATION

Our office is located at 401 South Meridian St. in Lebanon Indiana. Our office hours are Monday 8:00 a.m. to 1:00 p.m. Tuesday through Friday 8:00 a.m. to 4:00 p.m.

To establish a new account for service, you must complete a New Service Application(Commercial or Residential) and provide a picture ID. Lebanon Utilities may verify your identity through a credit reporting agency and a deposit may be required to establish service. Deposits are based on your credit history. If you are renting or leasing you must provide the Verification of Utility Customer form. We must have a picture ID for everyone on the Verification of Utility Customer form.

Please give us two working days for the new account to be set up.

New Service Application(Commercial or Residential)

Pay Agreements are available in office (Note: Pay Agreements are not available if disconnected.)

Verification of Utility Customer

Service Agreement Supplemental Form

Direct Payment Application

Underlying Service Agreement (for Landlords)

Termination of Services

Termination of Services (Ilines)

Medical Alert Form

Recycle Sign Up