When to Call to Report an Issue with my Water

If you experience:

Low/no water pressure –

• At a single tap on the property – check the screen on the filter for build-up of lime deposit/residue – soak screen in white vinegar then rinse thoroughly before replacing
• Only noticeable when using hot water – check to make sure the hot water heater is functioning properly
• If you have a water softener, check to see if the filter needs to be replaced.
• If none of the above contact the Water Utility Service Center at 765.482.5100.

Discolored water –

• At a single tap on the property – check the screen on the faucet as it may need cleaned. Remove screen from faucet and soak in white vinegar then rinse thoroughly before replacing.
• At every tap on the property, contact the Water Utility Service Center at 765.482.5100 as there may be sediment build up in the lines.

Your water has an odor –

Contact the Water Utility Service Center at 765.482.5100

You believe you have a leak –

• Repair the water leak
• Notify Customer Service (765) 482-5100 that the water leak has been repaired and provide an invoice or document stating the type of leak (inside or outside)
• Lebanon Utilities will conduct a two day read to determine that the usage is back to normal
• Once usage is back to normal an adjustment will be applied to your next bill

With any water issue, if you and your neighbors are having the same issue, contact the Water Utility Service Center at 765.482.5100.